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M&S resumes limited online sales after ransomware attack

Marks & Spencer (M&S) has resumed some online clothes orders six weeks after a damaging cyberattack that the retailer has warned will cost it hundreds of millions of pounds. 11 June, 2025

Marks & Spencer (M&S) has resumed some online clothes orders six weeks after a damaging cyberattack that the retailer has warned will cost it hundreds of millions of pounds.

"Select fashion ranges" are available again for the first time in 46 days for customers across Britain.

M&S said that people in Northern Ireland were still missing out as its online operations get back in gear.

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Ransomware hackers broke into its systems in April by tricking employees at a third-party contractor, skirting its digital defences, according to the company.

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"We are bringing back online shopping this week," said John Lyttle, managing director of fashion, home and beauty.

"A selection of our best-selling fashion ranges will be available for home delivery to England, Scotland and Wales.

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"More of our fashion, home and beauty products will be added every day and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks."

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M&S stopped taking clothing and home orders through its website and app on 25 April.

Three days earlier, it said it was managing a "cyber incident", with problems for its contactless pay and click and collect services over the Easter holiday weekend.

Last month, M&S said it expected online disruption to continue into July and forecast the attack would cost it £300m.

However, it expected insurance would cover some of those losses.

The company has refused to say if it has paid any ransom to the hackers.

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